Contact Us
Got a question about one of the casinos we've reviewed, spotted something that needs updating, or just want to flag feedback on a site listed on paradoxgroup.uk? This page covers the best ways to reach us and what we can actually help with.
How to reach the team
The quickest route is email: [email protected]. We read every message that comes in and try to reply within a couple of working days, though it can occasionally take a little longer during busy periods.
When you get in touch, it helps to be specific. A few examples of what makes for a faster, more useful reply:
- Naming the exact brand you're asking about (for example one of the operators listed on this site)
- Including a screenshot if you're reporting a broken link, an outdated offer, or incorrect information
- Letting us know if your question relates to a bonus, a payment method, or how our ratings work
What we can help with
Non Gamstop Casinos is an independent research and comparison resource. We can:
- Correct factual errors in a review, such as an out-of-date welcome offer or a changed wagering condition
- Explain how we arrived at our rankings for the operators covered on the site
- Point you toward general information on non GamStop casinos in the UK and how they differ from UKGC-licensed sites
- Signal your feedback on a listed brand back into our research process
What we can't do is act on a customer's behalf with any casino. If you have a dispute over a withdrawal, a bonus that hasn't credited, or an account issue with an operator such as Betmica, Kikibet, Betninja, or any other brand featured here, that has to go through the casino's own support team directly, since they hold your account details and transaction history.
Reporting an issue with a review
We rely on publicly available information and our own research to keep listings current, but offers, terms, and licensing details change quickly in this space. If you've noticed something that looks wrong or outdated on a review or comparison page, tell us which brand it concerns and what specifically has changed. We'll check it against current sources and update the page where needed.
If you're worried about your own play
If you're reaching out because you're concerned about your gambling, or you want information on managing play at sites outside the GamStop scheme, we'd rather point you to dedicated support than try to handle that in a general enquiry. Our Responsible Gambling page covers tools and support options in more detail, and is a better starting point than a contact form for that kind of question.
Before you write in
A few things are worth checking first, since they cover the most common questions we receive:
- General background on the site and how we approach reviews is on our About Us page
- Our full terms of use, including how we handle content and affiliate relationships, are set out in our Terms and Conditions
- Our current rankings and offer details for casinos not on GamStop are kept on the main Non GamStop Casinos page, which is updated more frequently than individual review pages
Note that where Non Gamstop Casinos links to a casino, we may earn a commission if you sign up through that link. This has no bearing on how brands are ranked or reviewed, and it costs you nothing extra.
A reminder on eligibility
Everything on paradoxgroup.uk is intended for readers aged 18 and over. If you're contacting us on behalf of someone else, or asking about an account for a minor, we won't be able to assist beyond pointing you to general safety information.